FAQ

No, our cleaners do not lift or move heavy furniture as this could lead to bodily harm or damaged furniture and flooring.

Please have the furniture or appliances you want us to clean behind or under moved about a foot away from any wall they may be pushed up against.

We charge per job but that includes a man-hour limit.

Eg-1: If you book a standard clean that has a max cleaning time of 3 man-hours and it takes our team 2.5 man-hours we will pack and leave at completion of the job. (There are no partial refunds if our cleaners can finish the job before the maximum cleaning time)

Eg-2: If you book a standard clean that has a max cleaning time of 3 man-hours and it takes our team 3.5 man-hours because the property was dirtier or larger than claimed you will be contacted at the 2 man-hour mark to either tell us what to focus on in the remaining time or to sign off on to additional time charged at $60 per hour

If you cancel within 24 hours of your appointment you will be charged the full amount.

If you cancel within 1 week you will be charged a 10% scheduling fee.

If you cancel 1+ week away from the appointment you can reschedule for free.

Yes, you can cancel a plan.

However, the prices on the plans are calculated using 3 months of appointments

This means if you buy a weekly cleaning plan that comes to $179.99 a week for 12 weeks and cancel any time after the first week you will be charged the difference on any appointments that received a discount.

Eg: if you buy a weekly cleaning plan that comes to $179.99 a week for 12 weeks and cancel any time after the 3rd week you will be charged the difference of the discount of $60.01 x 3 = $180.03

We provide an appointment reminder and Our cleaners have to try to contact you via Phone + Email + Doorbell/Buzzer. They will stay outside your property until 10 minutes after your requested start time and if they still can not reach you in the allotted time they will go to the next job and you will have missed your appointment leading to a cancelation and no refund.